Elpis Healthcare Privacy Policy

Elpis Healthcare is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you come to Elpis Healthcare in-person or access our telehealth services or visit our website.

By using our services, you agree to the practices described below.

Scope of This Policy

This Privacy Policy applies to all patients visiting our clinic locations in-person and, or are our website visitors using Elpis Healthcare’s services, including telehealth appointments, digital communications, and our website at www.elpis-healthcare.com. It explains how we handle both personal and protected health information (PHI), in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect

We collect information in two categories:

Personal Information

This includes:

Name, date of birth, gender
Email address, phone number, and mailing address
Insurance details
Payment and billing information

Health Information (PHI)

This includes:

Medical history
Symptoms and conditions
Diagnosis, treatment plans, and prescriptions
Provider notes and consultation records

We only collect information that is relevant to providing you with high-quality, secure medical care.

How We Use Your Information

We use your information to:

Provide virtual primary care and telehealth services
Schedule appointments and send appointment reminders
Process insurance claims and payments
Communicate securely with you and your providers
Improve our services and ensure patient safety
Comply with legal or regulatory obligations

Sharing and Disclosure of Information

We do not sell your personal information to third parties.

We may share your information with:

Licensed providers and staff involved in your care
Insurance companies for billing and reimbursement
Pharmacies to fill prescriptions
Laboratories or imaging centers (when ordered by your provider)
Third-party service providers (e.g., HIPAA-compliant tech partners) supporting our platform
Legal or regulatory bodies, only when required by law

All third parties we work with are contractually obligated to protect your privacy and follow HIPAA guidelines.

Data Security

Elpis Healthcare uses industry-standard safeguards to protect your personal and health data, including:

Encrypted communications
HIPAA-compliant platforms
Secure data storage
Limited access to sensitive information

We regularly update our systems to prevent unauthorized access, data breaches, or loss of information.

Your Rights as a Patient

You have the right to:

Access and request a copy of your health records
Request corrections to your medical information
Limit how your health data is shared
Receive a record of disclosures made
Withdraw consent or revoke authorization (where applicable)

To exercise these rights, please contact us using the information at the end of this policy.

Use of Cookies and Website Analytics

We may use cookies and third-party tools (such as Google Analytics) to:

Understand how visitors use our website
Improve website performance and user experience
Collect non-identifiable usage data (browser type, pages visited, etc.)

This data is not linked to your personal health records and is used strictly for internal purposes.

Children’s Privacy

Our services are intended for adults 18 and older. We do not knowingly collect or store personal information from individuals under 18. If we become aware that we have collected such information, we will take appropriate steps to delete it.

Policy Updates

We may update this Privacy Policy as needed to reflect changes in the law, our services, or technology. The most current version will always be available on our website with the effective date. Continued use of our services indicates your agreement to the updated policy.

Contact Us

For questions about this Privacy Policy or your personal data, please contact: